Beads of Mars Boutique

Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

We want your shopping experience at Beads of Mars Boutique to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that sorted out for you!

Start A Return

Please see our policies for returns below:

Merchandise may be returned for an e-Gift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
Returns should be postmarked 10 days from the delivery date.
All SALE items are FINAL and cannot be returned.
All Returned items must remain un-washed, un-worn, and with the original packaging with tags still intact.
Original shipping fees are non-refundable.
An e-Gift Card Code will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.
A $10.99 processing fee will be deducted from your store credit for all returns.
Return Shipping is at the cost of the customer.

Hassle-Free Returns

We know, returns can be a hassle. We’ve worked really hard to keep the returns process simple so you can stay FABULOUS. You have two options for your return and we’ve spelled out the process below so that you’ll know what to expect.

Changing or Cancelling Your Order

Sometimes you may need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Please give us a call or reach out to us on social media. Please note our email response time can vary 1-5 days. Our team is oh so skilled at packing and shipping orders fast! Once they begin to process your order (usually within 1- 4 hours) we will be unable to make any changes to your order as it's status will be fulfilled.

Adding Items to an Order You Just Placed

Have you ever had that moment when you’ve just submitted your order and you come across a pair of earrings that makes your heart smile? Well, we have. Please contact us right away and we will be happy to take a look at your order and assist you further.

If you have any more questions, please contact us via chat, by emailing us at customerservice@BeadsofMars.com